
Child and Youth Support
Our services are available to people living in the Western Bay of Plenty Region
We offer free individual support for tamariki (aged 7 to 17) who have whānau experiencing mental distress, addiction, or a neurodevelopmental condition such as ADHD or Autism.
The primary goal of our service is to provide tamariki with a safe environment where they can talk about themselves in the context of their whānau and express any big emotions they may be having.
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Providing tamariki with evidence-based information about mental distress, addiction, and neurodivergence and any treatment or support their whānau may be accessing.
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Working with tamariki to learn coping skills relevant to the context of their whānau.
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Providing tamariki with tools for maintaining their well-being.
As part of our Child and Youth Service, we also offer a school holiday program for tamariki who are accessing our service. This is a fun day out and an opportunity for tamariki to meet others in similar situations.
How we work
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Our team consists of two dedicated staff members who work together to provide support.
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We will first meet with the whānau to understand the situation and assess whether our service is appropriate for the tamariki involved.
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In most cases, our Mental Health Practitioners will arrange to meet with tamariki at school. However, we can be flexible and support tamariki in a way that works best for the whānau.
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Our support is provided over 10 weekly sessions, typically aligning with school terms where possible.
How to access support
There are various ways to reach out to us for support.
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Whānau can make referrals through our website, or by directly contacting a member of our team on (07) 577 1457.
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We also accept referrals from community services such as schools, general practitioners (GPs), and community mental health services. If you are an organisation wanting to refer tamariki for support, you can access our referral form here.
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Rangatahi (16+) can self-refer to our service - please use our contact form which you can find here
Please note we are not an individual therapy service. Where our support becomes more about the individual needs of tamariki (e.g., severe anxiety about school or increased mental distress), we will facilitate access to alternative services.
What our support involves ...
Meet the team

Evelyn Norton
Mental Health Practitioner
07 577 1457 ext 4
evelyn@familylink.co.nz

Kate Pemberton
Mental Health Practitioner
07 577 1457 ext 1
kate@familylink.co.nz
Other support available to youth
The Lowdown
An online space where rangatahi can find support and information for hauora, identity, culture, and mental health
Just A Thought
Online evidence-based therapy courses to improve your mental health
Youthline
Free confidential counselling for young people (ages 12 - 24)
For a list of local services click here